Important notice

Please note we do not own any housing, we only assist clients find housing when they do not have computer access or the skills to look online for themselves. We look at resources such as Kijiji, Padmapper, Facebook Marketplace, and have the same access to housing as the public does. Unfortunately we have no control over the high cost of rental accommodations in the city and the wait for subsidized housing is several years long. We also do not provide financial support , via rent subsidies or rent arrears.

Scheduled Closures

• Our offices will be closed on Monday, December 23, 2024, for the holiday season. We will reopen on January 6, 2025. During this closure, for emergencies, please contact CLI at 1-888-332-3234 or the City of Ottawa at 3-1-1.

In 2025 (On the same day or the next business day):

• Every Wednesday, we are closed to the public.

• Family Day

• Good Friday

• Queen’s Birthday

• Saint Jean Baptiste Day

• Canada Day

• Labour Day

• National Day for Truth and Reconciliation

• Thanksgiving Day

• Christmas Day

• Boxing Day (December 26)

Hours

Our open hours are as follows:

Monday – Friday: 9:30am – 12:00pm, 12:30pm – 4:00pm

How to Access our Services:

To ensure the safety of its employees and clients, Action Housing continues to adopt social contact reduction practices and partial reopening protocols. Face-to-face services will be offered by appointment only. Please note that our staff members are not currently working in person at satellite locations, but are continuing to accept referrals from these service locations.

New clients: If you are a new client and are trying to access our services, please call 613-562-8219 and leave a detailed message; we will return your call within 24 business hours. Please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue. Please be advised that call backs may come from a private number.

Existing clients: If you are an existing client, and need to contact your caseworker, please call 613-562-8219 and leave a detailed message; please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue, and remember to mention your caseworker by name. Your message will be relayed and your caseworker will contact you shortly. Please be advised that call backs may come from a private number. If your caseworker needs to meet with you regarding your file, they will contact you to make an appointment. Services will be given in person by appointment only, or given by telephone or email if appropriate.

Housing search: If you need housing search tools, email info@action-logement.ca to receive our available lists. Tools are also available through our website; consult the “Housing Resources” section at www.action-logement.ca. For health and safety reasons, our drop-in housing search centre will remain closed for the time being. If you have nowhere to sleep tonight, please contact the City of Ottawa by calling 3-1-1.

We thank you for your patience and understanding.

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About Action Housing:

Action Housing is a francophone organization located in the Ottawa community of Vanier. Since 1989, Action Housing has been offering bilingual services pertaining to housing loss and homelessness prevention in Ottawa, in partnership with Community Health and Resources Centres, and many other organizations serving the community.

We currently serve low- to moderate-income people in the following wards:

1 Orléans – East Cumberland

2 Orléans West – Innes

10 Gloucester-Southgate

11 Beacon Hill-Cyrville

12 Rideau-Vanier

13 Rideau-Rockcliffe

16 River

17 Capital

18 Alta Vista

19 Orléans – South Navan

20 Osgoode

22 Riverside South – Findlay Creek

Click here if you’re not sure in which ward you are living.

Satellite Offices

Normally, Action Housing also offers service in person at the following satellite offices. Please note that our staff members are not currently working in person at satellite locations, but are continuing to accept referrals from these service locations.

Lowertown Community Resources Centre
40 Cobourg Street
Phone: 613-789-3930
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Rideau-Rockcliffe Community Resource Centre
815 St. Laurent Boulevard
Phone: 613-745-0073
Monday, Tuesday: 8:30am – 4:30pm

Orleans-Cumberland Community Resource Centre
240 Centrum Boulevard, Orleans
Phone: 613-830-4357
Monday, Thursday, Friday: 8:30am – 4:30pm

Eastern Ottawa Resource Centre
1980 Ogilvie Road
613-741-6025
Monday, Tuesday: 8:30am – 4:30pm

Carlington Community Health Centre
900 Merivale Road
Phone: 613-722-4000
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Languages of services offered

Although we are a Francophone organization, our entire team is also able to provide services in English. Some of our team members are also able to provide services in the following languages:

  • Créole
  • Kirundi
  • Kinyarwanda
  • Spanish
  • Swahili