Our offices are closed on Monday, October 14th 2019 for Thanksgiving.

Important note: The main office at Housing Help is currently without a working elevator. Being on the 5th floor there are several stairs. If you are an existing Housing Help client and are not able to do the stairs, please call us at (613) 563-4532 and we will be happy to make an appointment for you over the telephone at one of our locations that is the most convenient for you.

If you are a not a current client but are seeking our services, please call Housing Help at (613) 563-4532 or Action Housing at (613) 562-8219, and we will direct you to one of either agency’s service locations that best suits your needs.


Action Housing is a francophone organization located in the Ottawa community of Vanier. Since 1989, Action Housing has been offering bilingual services pertaining to housing loss and homelessness prevention in Ottawa, in partnership with Community Health and Resources Centres, and many other organizations serving the community.

We currently serve low- to moderate-income people in the following wards:

1 Orléans Ward
2 Innes Ward
5 West Carleton-March Ward
7 Bay Ward
8 College Ward
11 Beacon Hill-Cyrville Ward
12 Rideau-Vanier Ward
13 Rideau-Rockcliffe Ward
16 River Ward
19 Cumberland Ward

Visit here if you’re not sure in which ward you are living.

How to access our services

At our main office, we accept up to four new clients every week day. New clients must come to our office to be seen by our Intake Worker. We do not make appointments for new clients. New clients are taken on a first come, first serve basis. To ensure new clients are seen, we recommend that they arrive just as the office opens in the morning and after our lunch hour.

Satellite Offices

Action Housing also offers service at the following satellite offices:

Lowertown Community Resources Centre
40 Cobourg Street
Phone: 613-789-3930
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Rideau-Rockcliffe Community Resource Centre
225 Donald Street, Unit 120
Phone: 613-745-0073
Monday, Tuesday: 8:30am – 4:30pm

Orleans-Cumberland Community Resource Centre
240 Centrum Boulevard, Orleans
Phone: 613-830-4357
Monday, Thursday, Friday: 8:30am – 4:30pm

Eastern Ottawa Resource Centre
1980 Ogilvie Road
Monday, Tuesday: 8:30am – 4:30pm

Pinecrest-Queensway Community Health Centre
1365 Richmond Road
Phone: 613-820-4922
Monday, Tuesday, Wednesday: 8:30am – 4:30pm

Carlington Community Health Centre
900 Merivale Road
Phone: 613-722-4000
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Languages of services offered

Although we are a Francophone organization, our entire team is also able to provide services in English. Some of our case workers are also able to provide services in the following languages:

  • Créole
  • Lingala
  • Kirundi
  • Kinyarwanda
  • Swahili