Intervention and prevention: Focusing on safety, health and sustainability to prevent housing instability and housing loss. We advocate for the tenant by working as an intermediary to resolve landlord-tenant issues.

Counseling and support: Explaining tenant and landlord rights and responsibilities, and providing tools to help search for housing on the private market. We have a drop-in housing search centre where people can access coaching, look at housing ads and call landlords to make appointments to view apartments. Ads are updated daily.

Affordable housing applications: Providing assistance with the application process, including support with priority requests.

Facilitating access: Providing information on how to access emergency shelters, safe houses for the homeless or providing access for individuals fleeing domestic violence.

Paralegal services: For tenants appearing before the Landlord and Tenant Board, the Internal Review Panel and other adjudicative bodies.

In our offices, we offer a variety of brochures that explain tenancy rights in Ontario written by Community Legal Education Ontario.

Partnerships: With key organizations for a multi-faceted approach to housing loss and homelessness prevention.

In our offices, we offer a variety of brochures for other community agencies that might be of interest to you.

Advocacy: By sitting on a variety of committees addressing various issues related to affordable housing and housing loss prevention.