Important note: The main office at Housing Help is currently without a working elevator. Being on the 5th floor there are several stairs. If you are an existing Housing Help client and are not able to do the stairs, please call us at (613) 563-4532 and we will be happy to make an appointment for you over the telephone at one of our locations that is the most convenient for you.

If you are a not a current client but are seeking our services, please call Housing Help at (613) 563-4532 or Action Housing at (613) 562-8219, and we will direct you to one of either agency’s service locations that best suits your needs.


Housing Help began as a program at what was the Dalhousie Community Centre (now the Somerset West Community Health Centre). Initially, one staff and volunteers helped people with their search for affordable housing and to address rent control. In response to increasing demand, the agency was incorporated in 1992 and became a separate entity. It was the first of several Housing Help centres funded by the province.  As well as the core services, a number of programs and initiatives have been offered over the years including tenant education, and peer support for rooming house tenants.

We currently serve low- to moderate-income people in the following wards:

3 Barhaven Ward
4 Kanata-North Ward
6 Stittsville Ward
9 Knoxdate-Merivale Ward
10 Gloucester-Southgate Ward
14 Somerset Ward
15 Kitchissippi Ward
17 Capital Ward
18 Alta Vista Ward
20 Osgoode Ward
21 Rideau-Goulbourn Ward
22 Gloucester-South Nepean Ward
23 Kanata South Ward

Visit here if you’re not sure in which ward you are living.


How to access our services

Case workers will meet with new and existing clients by appointment only. Please phone us or walk in to make an appointment.


Location of Satellite Offices (and hours of operation)

Housing Help also offers service at the following satellite offices


South-East Ottawa CHC
1355 Bank Street, Suite 600
Wednesday and Friday:
8:30-12 by appointment
1:00-3:00 walk in
Call 613-563-4532 to make an appointment

Nepean, Rideau and Osgoode CRC
1547 Merivale Road, Unit 240
Monday and Wednesday: 8:30-4:30pm
Call 613-563-4532 to make an appointment.

Western Ottawa CRC
2 MacNeil Court
Monday: 9:00–4:30
Call 613-563-4532 to make an appointment.

Somerset West CHC
55 Eccles St
Friday: 9:00-4:00 Walk in

30 Rosemount St.
Tuesday: 9:30-3:30 Walk in

959 Wellington St W
Tuesday and Thursday: 9:00-4:30
Call 613-725-0202 to make an appointment


Languages of services offered

We offer services in English, additionally some of our case workers are able to provide services in the following languages:

  • French
  • Arabic
  • Swahili
  • Lingala
  • Nyandia
  • Somali