Housing Help has moved office locations to 1335 Carling Ave Suite 214. The catchment areas we serve remain the same.

Upcoming closures

Please note that Housing Help will be closed between December 20, 2024 and January 6, 2025.
We will not be responding to emails or telephone calls.
For emergency shelter, call the city at 311. The domestic violence helpline is 613-745-4818. For information on tenant’s rights call the Landlord Tenant Board at 1-888-322-3234.

Important notice

Please note we do not own any housing, we only assist clients find housing when they do not have computer access or the skills to look online for themselves. We look at resources such as Kijiji, Padmapper, Facebook Marketplace, and have the same access to housing as the public does. Unfortunately we have no control over the high cost of rental accommodations in the city and the wait for subsidized housing is several years long. We also do not provide financial support , via rent subsidies or rent arrears.

 

If you are a new or existing client and are trying to access our services, please call 613-563-4532 and leave a detailed message; we will return your call within 48 hours. Please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue. Please be advised that call backs come from a private number.

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Housing Help began as a program at what was the Dalhousie Community Centre (now the Somerset West Community Health Centre). Initially, one staff and volunteers helped people with their search for affordable housing and to address rent control. In response to increasing demand, the agency was incorporated in 1992 and became a separate entity. It was the first of several Housing Help centres funded by the province.  As well as the core services, a number of programs and initiatives have been offered over the years including tenant education, and peer support for rooming house tenants.

We currently serve low- to moderate-income people in the following wards:

3 Barrhaven West

4 Kanata North

5 West Carleton-March

6 Stittsville

7 Bay

8 College

9 Knoxdale-Merivale

14 Somerset

15 Kitchissippi

21 Rideau-Jock

23 Kanata South

24 Barrhaven – East

Visit here if you’re not sure in which ward you are living.

 

How to access our services

Case workers will meet with new and existing clients by appointment only. Please phone us or walk in to make an appointment.

 

Languages of services offered

We offer services in English, additionally some of our case workers are able to provide services in the following languages:

  • French
  • Arabic